The Personal Transition Curve is a fantastic and simple tool. Little stick people who weave their way through a variety of emotions – from Anxiety right the way through to a newly discovered Confidence.

Mistakes, errors, issues occur everyday in the business world and as a result complaints generally follow. It is, therefore, important to understand that no matter how big or small the complaints, this “feedback” is an indicator that something is wrong within the company.

“Because it’s the way we’ve always done things” isn’t a business case. Successful businesses are those that are constantly evolving and improving their processes.

We recently published an article relating to the impact that not serving a valid Gas Safety Certificate prior to tenants taking occupation of a property can have on a Tenancy and service of notice (Form 6A).