Preparedness to avoid creating Panic

Letting Agents have always been capable of dealing with challenges - change management is part of their psyche. However, as the outbreak of the Coronavirus begins to be more prevalent, agents are putting procedures into place the guidance provided by Public Health England. No one, even the specialists are sure of how this situation will unravel. Larger organisations have already rolled out their plans, small to medium enterprises should follow suit.
Comments so far from some of our clients:-
1. Some tenants who have served notice, have withdrawn notice so they do not have to attend multiple viewings
2. Some of our clients have imposed a "no handshake" policy
3. Real towels are being replaced by disposable paper  towels in the toilets
4. Hand sanitiser is available on desks in offices
5. Contractors are wearing disposable gloves even if their role does not require them
6. Some tenants have asked for property inspections to be cancelled
7. A hand washing policy is in place
8. Our cleaner won't empty bins if there are tissues in them
9. Signs have been put up in our offices to advise clients of our protocol

The NHS and the World Health Organization (WHO) also have guidance which is very straightforward and simple to follow.