Over a Year of Empathy & Support
At the height of the pandemic last year, we saw an increase in some very difficult situations that letting agents and property managers had to deal with. This has continued to be the case in 2021 as the situations people face have continued to unravel.
We cannot remember a more difficult time that our clients have had to deal with. Pre-Pandemic, the most challenging situations were based around rent arrears and serious maintenance issues.
However, while wrestling with the change of business circumstances, there has also been a need to manage much more serious problems against a backdrop of ongoing challenges with mental health and social justice. Property managers and owner managers have been facing much more contentious issues. There has of course been a surge in substantial rent arrears because of the coronavirus, but there have been some incredibly difficult struggles tenants have been dealing with: -
Domestic Violence is at an all-time high. Letting agents have been liaising with the police who intervene, and injunctions are applied for to prevent the abuser from either harassing the victim or entering the family home.
Domestic Violence and the Pandemic
The government acknowledges that coronavirus household isolation instructions can cause anxiety for those who are experiencing or feel at risk of domestic abuse. There is never an excuse for domestic abuse, no matter what the circumstances are.
Recognise domestic abuse
Anyone can be a victim of domestic abuse, regardless of gender, age, ethnicity, socio-economic status, sexuality or background.
What is domestic abuse?
Domestic abuse is not always physical violence. It can also include:
-
coercive control and ‘gaslighting’
-
economic abuse
-
online abuse
-
threats and intimidation
-
emotional abuse
-
sexual abuse
Two Weeks - What have Letting Agents been dealing with?
With the announcement that the housing/property sector in England was “re-opening”, there has been a flurry of activity within the Lettings Industry. Yet, it is clear through discussions with letting agents across the country that not all agents have opened their doors. The approach on the whole tends to be a “phased” strategy, given that there is so much to consider.
-
Covid-19 Protocols - Letting Agents are without a doubt used to health & safety being part of their working day, but this is on a completely different level. a Employees - who will return to the office environment, how, when and why?
