Smoke and Carbon Monoxide alarms become compulsory from 1 October 2022
New Regulations state, that all rented properties in England must provide a carbon monoxide alarm in rooms used as living accommodation where there is a fixed combustion appliance, such as gas heaters and boilers, from the beginning of October 2022.
The amended rules (Smoke and Carbon Monoxide Alarm (Amendment) Regulations 2022) include a new requirement to ensure when a tenant reports to the landlord or letting agent that an alarm may not be in proper working order, the alarm must be repaired or replaced.
The Draft Statutory Instrument was laid before Parliament on 11 May 2022 and once approved will come into force on 1 October 2022.
What does your Landlord demographic look like?
Customer service and customer care - two phrases that are extremely important to the business owner. These two fundamental elements that define a business and if you lose sight of the importance of the customer, they will go elsewhere.
Competition in any industry is tough and in an age when the customer can jump straight on to social media and declare their disappointment, sometimes unwarranted, it’s easy for customers to go elsewhere.
So why it is important to focus on the customer, not just in terms of what the customer needs, but their journey and expectations? Do we know know enough about what that means?
It’s crucial to know your “customer demographic”, something organisations - private and public spend vast sums of money researching. They profile what this person or group of people “look like”. Not in the physical sense, more so in terms of behaviours. What kind of job do they have, do they drink, do they like a particular kind of coffee or biscuit? Cookies, not the edible kind, track consumer behaviours so that businesses can “target” the consumer based on their internet searches.
However, whilst PropTech is sophisticated, it doesn’t quite “profile” in that way. It matches people to property types, but it doesn’t match landlords/investors to letting agents. The landlord comes in different guises and therefore, the square peg definitely doesn’t fit in the round, and as such, different landlords have different expectations.