In times of need, get the right Support for Your Lettings Business
It has been ten months and 3 days since the UK went into the first Lockdown and just over a year since Wuhan officially announced that Covid-19 existed - this novel Coronavirus which has caused chaos across the globe.
The shift in the way in which we live our lives has been unprecedented and the way we work has most definitely changed beyond belief. GLM has always been at the forefront of training and professional development, however, the last ten months has impacted not only the way we work - on-line delivery Versus Face-to-Face delivery, but the response to the needs of our clients.
Our client base is diverse, ranging from private landlord who self- manage big portfolios to local authorities, charities, trusts, franchisees and high street agents. All have something very key in common - they use our Advice Line, require support and guidance.
Being client focused is where it all begins - what are the requirements? How will they be fulfilled? How does our service assist with the day-to-day running of a lettings business?
Key Government Guidance for Letting Agents - Part II
As we move into month 5 since the UK went into full-scale lockdown, further restrictions were reintroduced for Greater Manchester, East Lancashire and parts of West Yorkshire. People from separate households in these areas are not allowed to mix with each other in their homes or gardens, or in pubs and restaurants. In Leicester, A local lockdown has been in place for several weeks, restrictions are also in place on household visits.
Every day the Government issues information relating to the impact of Covid-19 on different aspects of life in the UK. It is challenging enough to deal with the day to day running of a letting agency and It is too much information for any one individual to read and absorb, as well as implement to not only ensure personal safety but also professional.
We hope the following links will provide some assistance in navigating some of the aspects that need to be dealt with.
Covid-19 - Post-lockdown Protocols Resource Bundle
The COVID-19 pandemic made home working essential for all letting agents and therefore managing not only an ever increasing workload forced upon agents by moving from and office environment to working from home (WFH). Tech became more important than ever, to ensure that employees could remain connected with their line-managers, clients and tenants.
So reverse this process and we watch a phased return to work for many letting agents. Two weeks, with Covid-19 protocols in place, letting agents have gone through a transition which involves ensuring not only the health and safety of their employees, but their clients and tenants.
Our free bundle of resources and documents were designed to help letting agents understand the new protocols when easing out of the Covid-19 lockdown.
In a New Era of Communication - Remember Your Landlords & Tenants
Populations across the world are adjusting to COVID-19, and with social distancing orders in place, finding new ways to communicate not only for businesses, but with family and friends, is paramount. The cultural shift has shown just how many letting agents are now using video conferencing software for the very first time.
As meetings, webinars, training take place in the new place of work, contact with the landlord and tenants remains incredibly important. The landlord needs to have an understanding of the work that is being done during this very difficult time. Whilst offices may be closed, the work still carries on. from collecting rents, liaising with tenants about “rent holidays” or discounted payments, preparing relevant paperwork to address the changes to contracts, navigating repairs and ensuring that any Statutory responsibilities are still dealt with. The workload for letting agents may have significantly increased as dealing with Covid-19 has meant a great deal of change in such a short period of time that no one has ever experienced before. What should letting agents be telling landlords and tenants?