Complaints can help your Business
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Complaints can help your Business

Mistakes, errors, issues occur everyday in the business world and as a result complaints generally follow. It is, therefore, important to understand that no matter how big or small the complaints, this "feedback" is an indicator that something is wrong within the company. No one likes a complaint and no one individual relishes being complained about, yet as the old saying goes "it's not personal, it's business ".

How does a complaint make your company better?

1. Show your client that you have a mechanism to deal with complaints. This is not a "red rag to a bull", this illustrates professionalism. Within the Lettings industry all letting agents are required by Law to be a member of a Redress Scheme - either the Property Redress Scheme or The Property Ombudsman Service. This means that the consumer has a point of reference once the complaint has been dealt with by the Letting Agent and the outcome for the complainant does not feel satisfactory

2. Receive the complaint with grace. The default is to become defensive. Don't. Train your team to be gracious rather than angry when a customer puts in a complaint. Face the complaint with understanding, ask and find out as much information as you can. Remember- we are all consumers.

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Are we held to Ransom by On Line Companies?
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Are we held to Ransom by On Line Companies?

Love Love Love Tech. Love Gadgets. Love the new iPhone. Love Apps that allow us to monitor our sleep, wake us, order takeaway, order a cab, order our dry cleaning collection, order our shopping. Love the way in which technology helps us all navigate our ever increasingly busy lives. Loath the way that when it goes wrong, it really does impact our lives.

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